Frequency Asked Questions

Is it compulsory to register to buy at viaburana. com?

No registration is required to purchase from our site. You can make the payment process only by filling out the data that will be requested at the time of check-in, this is important to correctly send your product and contact you during the process.

What are the benefits of being registered on the site?

By registering you access exclusive benefits and special offers for our #Burana Lovers!

How can I pay for my order?

You can pay through these options: Credit/Debit Card Visa, MasterCard, American Express, Diners Club. You can also choose to pay by PayPal or bank transfer. If you choose the last option just follow the steps it shows when you select this method at check-in.

Are the online and physical shop prices the same?

The regular prices of the virtual shop viaburana. com and those marked on the labels of the products in our shop are the same. Depending on the campaigns in force, the final prices in each channel could have variations, the detail of the qualification of promotions or discounts will be communicated opportunely in the terms and conditions of each campaign.

Is it safe to use my credit card on the website viaburana. com?

Yes. The data you enter on our website is transmitted in an encrypted manner, which guarantees the confidentiality of the information. We also have the Google certificate called HTTPS (secure connection) to prove the identity of our website to browsers.

Likewise, card payments are analyzed by an anti-fraud engine, which reviews the characteristics of each transaction in order to determine a probability of fraud.

It is important to mention that secure transactions are backed by the Payment Card Industry (PCI) certification, granted to our payment gateway operator Mercado Pago, a certification granted only to entities that comply with the data security standard for the credit card industry, guaranteeing the protection and integrity of cardholder data.

Can I pay with international cards?

Yes. Through Paypal you can make payments with international cards. Just select this option at check-in.

Why was my credit card declined?

Your card may be declined for any of the following reasons:

  1. The card may have expired. Check that your card has not exceeded its validity date.
  2. You may have reached the limit amount on your card. Check with your bank; the purchase you wish to make may exceed the credit limit or the amount allowed for your card.
  3. Some of the information you entered is incorrect. Please check that you have filled in all required fields correctly.

Can I get an invoice in my company's name?

Yes. After completing your purchase, you can write to us at WhatsApp +51 997 688425 and ask for an invoice. We will be happy to accommodate your request, but please note that we can only do this if you let us know quickly before our staff has issued a receipt. Please note that we are an electronic issuer; therefore, electronic sales receipts will be sent to the email you specify. It is a prerequisite that you register your email correctly.

Do you deliver all over Peru?

We have coverage of offices at the level of Lima and provinces. In case the delivery place cannot be attended because it is in an area of difficult access or for security reasons, we will contact you via email or phone to arrange a change of address and deliver the purchased product. Remember that all shipments have a freight cost that will be included in the total amount to be paid for your purchase.

Do you deliver outside Peru?

Yes. We ship worldwide! After you make your purchase we will be contacting you to inform you about the process and we will stay in touch to make sure your order gets to you.

Can I choose a date and time for the delivery of my product?

Of course I do! Just write us at WhatsApp +51 997 688 425 to coordinate with you the details of your shipment.

How do I indicate that the product I want to buy is a gift?

At the time of check-in, enter your data in the corresponding boxes since the purchase must be registered with the information of the person who cancelled it. Then, in the Additional Notes box write the name and address of the person to whom you want us to send the product. Don't forget that you can contact us through our social networks and WhatsApp +51 997 688 425 to receive personalized attention.

Do they have gift packaging?

All our products are delivered in ecological fabric packaging as a first layer and a cardboard bag FSC from renewable forests, beautiful and fine for you and for the person to whom you want to give a Burana gift. Additionally we can include a free personalized card from us to make the detail much better! To arrange this service please contact us at WhatsApp +51 997 488 425


What happens if I am not present to receive my product?

If the courier in charge of the delivery arrives at your address and you or the person authorized to receive the order is not present or does not attend to it within a maximum waiting period of 5 minutes, the order will be returned to the atelier and we will contact you to give you the collection instructions. In the case of Lima the order will be returned to our atelier. In the case of provinces, the order will be returned to the Cruz del Sur agency in your city. In the case of international shipments, the order will be returned to the corresponding headquarters in your city/country.

Are the products taxed?

For Peru the prices do include the IGV. For the rest of the countries, the tax is not included, it will be assumed by the client.

What should I do if my product has a manufacturing defect?

At Burana we only sell products in perfect condition, but if exceptionally you should receive a product with any kind of damage, please contact us immediately on WhatsApp +51 997 688 425

What do I do if I don't like the product I bought?

You can make changes up to 2 days after the date your order arrives, after coordination through our communication channels (whatsapp and email) and provided that it meets the following conditions:

  • That the product is in perfect condition (new, without signs of use and with the original packaging).
  • That the product has not been tampered with.

Once we verify that the conditions are met, you will be able to change the item for another one that we have in stock of the same or higher amount by paying the difference.

Will I get the same product I see in the picture?

Yes, but remember that the leather used in our products, being a natural leather, has its own characteristics or variations in tone that enhance its purity and confirm its authenticity. These characteristics make each leather product a unique and inimitable piece, coming from nature itself, but are not captured in the photographs on the web. For the same reason, keep in mind that the photos are referential.

What can I do if I have a query, suggestion or complaint?

You can contact us through any of our support channels and social networks such as Facebook and Instagram during the hours of 9:00 a. m. to 6:30 p. m. Monday through Friday and 9:00 a. m. to 4:00 p. m. on Saturday. Send us a WhatsApp at +51 997 688 425 or email us at marcellabravo@viaburana. com, we will be happy to assist you. For the same reason, keep in mind that the photos are referential.

Are the products guaranteed?

Yes, all Burana products are guaranteed for one year from the date of the shipping confirmation. The warranty applies to any factory defect or in case it requires some kind of adjustment or replacement. Depending on the type of damage, the repair service of the product may or may not have an additional cost. For more information, check out our Warranty and Storage section at the bottom of the page